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You want people that are looking through your reviews to see that you care about your customers’ experiences. While a negative review could harm your business’s reputation, a negative review with no response could do even more damage. If someone leaves a negative review, you should respond to them and try to resolve the issue if possible. You don’t want to come off as a robot or an automated response. Try to customize your response to the person’s experience. If someone leaves a positive review for you, you should thank him or her for taking the time write the review.
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Read this Google My Business article on how Respond to Comments Whether Positive or Negative You can customize your link to be short and sweet. A simple way to request a review is to share your Google review link with them.
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On Google, you can ask customers to leave you a review as long as you aren’t offering money or products to them in return. Do’s of Google Reviews: How to ask Customers for Reviews We have business owners approaching us constantly asking how to properly manage their Google Reviews, so we wrote out some do’s and don’ts. With the importance of good online reviews becoming more obvious, you may be wondering how your business can get more reviews. Online reviews are even heavily impacting offline sales. We are living in a time where online reviews are statistically worth more than the traditional word-of-mouth reviews. What do you do? You google and then read through the businesses’ Google reviews. When you are looking for a new place to get a haircut, what do you do? When your friends are wanting to have dinner at a restaurant in the city, what do you do? You’re looking for a groomer to clean up your Fido.
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How do you Respond to Positive and Negative Google Reviews?
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